At IUCX, discover how Convey transforms compliance requirements into intelligent customer workflows that humanize connections. Our purpose-built solutions deliver measurable impact for utilities and essential service providers, helping you modernize operations and set new engagement standards—especially when communication matters most.
Convey transforms compliance requirements into streamlined experiences through purpose-built solutions that deliver measurable impact. Our intelligent workflow platform helps utilities and essential service providers modernize operations and set new engagement standards while efficiently managing millions of interactions. Discover how we turn regulatory complexity into opportunities to build trust and create meaningful customer moments when communication matters most.
Meet Convey! Visit our booth to enjoy prizes, complimentary refreshments, and the chance to connect with industry peers. You'll also receive priority RSVP access to our exclusive reception. We’re excited to reintroduce ourselves and share a first look at the innovative solutions we’re bringing to the industry. Big things are happening — and we can’t wait to show you how Convey can elevate your customer experience.
Wednesday, May 7, 2025 6:00pm - 9:00pm Palma Restaurant PHX 903 N 2nd St. Phoenix, AZ 85004
Interested in a Private Demo?
Sign up to reserve your spot for an exclusive demo.
Booth 225 May 7 or May 8 9:30am - 11:00am
Thursday, May 8th 9:30am – 10:30am Location: Room CC North Building Level 100 Room 130
Speakers:
Raed Adhami CIO – Convey
Craig Paterson Head, DCX – Avangrid
As utilities navigate an era of rising customer expectations, regulatory pressures, and evolving grid challenges, traditional engagement strategies are falling short. The future belongs to intelligent, automated workflows that deliver seamless, real-time communication. In this session, we unveil The New Utility Playbook—showcasing how AI-driven solutions transform the way utilities connect with customers and manage critical operations. From proactive outage notifications to personalized billing support and multilingual self-service, AI is enabling utilities to move beyond transactional messaging into truly dynamic engagement.
Thursday, May 8th 1:15pm - 2:15pm Room 123
Learn How Customers Have Benefited
Attend the Innovation in Field Automation Awards to learn how our solutions drive operational efficiency and transform customer interactions.
