Keep your community safe when winter storms put your grid to the test.
During winter storms, the difference is Convey.
Forward-thinking utilities use Convey to deliver critical notifications at scale during winter emergencies. With our omnichannel engagement including SMS, RBM, email, voice, and our Wallet Card for Utilities, you can keep customers informed, safe, and confident in your response. The result? Improved satisfaction, reduced call volume, and enhanced community trust when it matters most.
Get your winter playbook
Winter storms can strike fast and being unprepared can cost time, money, and customer trust. Our Winter Prep Playbook is packed with actionable strategies and best practices to help you keep operations running smoothly, communicate effectively with customers, and minimize outage impact.
Download your free copy today and take the first step toward a worry-free winter season.
We help 80% of top 25 investor-owned utilities manage winter outage challenges
Discover how leading utility companies have transformed their outage response with proven solutions that build trust when customers need it most.
Reach your vulnerable customers
As winter weather brings higher bills and increased customer need, this utility’s partnership with Convey shows how digital readiness makes a difference. Together, we launched a Chartwell Gold Award winning, fully automated Deferred Payment Assistance program in just 3.5 weeks.
Energy efficiency for low-income customers
With colder months driving higher energy use and costs, this utility turned to Conversations to improve outreach and accessibility. The shift delivered a fivefold boost in conversions and accelerated enrollments, helping more customers access vital energy-saving upgrades when support mattered most.
Reliable. Prepared. Ready for winter.
The transformation from reactive outage response to proactive winter preparation enables utilities to maintain service continuity when communities need it most. With Convey's integrated communication platform, you can keep customers informed, reduce service interruptions, and streamline restoration efforts during critical events.
Deliver personalized outage notifications
Optimize restoration processes
Minimize service disruptions and operational errors with streamlined workflows that maintain compliance during outage restoration processes.
Enable customer self-service
Provide self-service options that reduce customer friction, anticipate information needs, and maximize issue resolution during winter events.
