Reduce calls and improve CX with the capabilities of BillWise AI.
Fifty-six percent of Americans do not understand their utility bills. Increasingly complex energy bills coupled with higher prices are leading to frustrated and dissatisfied customers. Help customers make sense of their charges and give customer service representatives the tools to respond with clarity and confidence.
Empowering CSRs and customers with bill intelligence.
Key benefits
Reduce Average Call Handling Times with intelligent billing data.
By combining AI-powered energy intelligence with award winning customer experiences, make measurable business impact while reducing inbound calls into your call center and decreasing Average Handle Times.
Operational efficiency
BillWise AI automates complex bill explanations and rate comparisons, reducing Average Handle Time and allowing customer service teams to focus on higher-value interactions.
Data clarity
Centralized data ensures accuracy across every channel, including the web portal and CSR dashboard, so both customers and staff can rely on a single source of truth.
Real-time accuracy
Machine learning and advanced disaggregation provide transparent, continuously updated usage insights, helping customers feel confident in every number they see.
Customer empowerment
Customers gain a clear understanding of their usage and costs through plain-language explanations, smart budgeting tools, and proactive alerts that prevent bill surprises.
Regulatory alignment
BillWise AI promotes affordability and data transparency while helping utilities stay aligned with evolving billing and disclosure standards.
Generative AI-powered insights
Using machine learning, disaggregation, and an advanced rate engine, customers gets a strong bill breakdown with personalized recommendations.
Learn what's working
How DTE improved billing clarity
“BillWise AI is a key step in our journey to further empower our customers to take control of their energy usage and manage their affordability. We’ve also seen the benefits for our customer service team, where we’re seeing shorter call times after deployment. Simply put, this technology is a win-win for our company and our customers.” Angie Pizzuti, Senior Vice President and Chief Customer Officer, DTE Energy
