Offer clear, convenient options for billing and payments to reduce friction and improve on-time collections.
Reimagining the customer journey
From major events to everyday interactions, our solutions help utilities work smarter, respond faster, and connect more effectively with the communities they serve. By streamlining operations and improving communication, we empower teams to deliver reliable, seamless experiences at every customer touchpoint.
Corey Posten
Enterprise Sales Executive
Shane O'Quinn
Regional VP Sales
November 3rd
1:30pm - 2:45pm
Effective communication is a critical component of public safety, particularly during grid disruptions and planned maintenance. In this session, representatives from the Littleton Electric Light and Water Department will share how they used GIS-based targeting and a multi-channel approach to deliver timely, proactive alerts via email, text, and voice. Discover how this municipally owned utility enhanced community engagement, improved situational awareness, and strengthened trust through consistent and reliable outreach.
Shane O'Quinn
Regional VP of Sales
Convey
Sara Karr
Executive Assistant
Littleton Electric Light and Water Department
Chris Adley
Engineering Technician
Littleton Electric Light and Water Department
We serve 80% of the top 25 Investor-Owned Utilities
Convey helps utilities turn complex challenges into simple, streamlined experiences. Whether it’s keeping customers informed, improving service delivery, or optimizing internal workflows, our solutions make it easier to respond quickly, operate efficiently, and build lasting trust.
Outage management
Keep customers informed during outages with two-way, omnichannel communications that provide timely updates, gather feedback, and build trust until service is restored.
Proactive customer engagement
Reach customers on their preferred channels with timely, relevant updates that strengthen relationships and build trust.
Energy program enrollment
Make it simple for customers to learn about and join energy-saving programs, boosting participation and satisfaction.
Call center efficiency
Equip your team with tools that reduce handle times, resolve issues faster, and improve the customer experience.
Service requests
Streamline the intake, tracking, and completion of customer service requests for faster resolution and greater efficiency.
